Money-Back Guarantee & Returns Policy

Koraba offer a 30 day Money Back Guarantee. If all or part of your order is to be returned to us, please ensure each item is unused and complete with all tags attached where tags were included.

Returns

The returned jewellery must be unworn and not modified or altered. Removing the attached tag or wearing the jewellery is your acceptance of the item. Items that have been engraved, inscribed or otherwise altered cannot be returned under our policy. Please note that any items resized by Koraba upon request are a custom order and are therefore non-returnable.

An exchange, replacement or repair can take up to 30 calendar days from the day we receive your item. We will be in contact within this time to let you know when your jewellery has been dispatched.

 

Replacement

In the unlikely event that there is a defect with your jewellery when you receive it, you may return it to us within 30 days of receipt of the goods.

 

Please contact us via telephone or by using one of our contact forms if you wish to return any items. Our Customer Services team will respond to your query promptly to arrange a return.

 

Refund

If for whatever reason you are unhappy with your purchase and would like a full refund under our Money Back Guarantee, you must notify us within 30 days of receipt of the goods.

 

Please contact us by telephone or by using one of our contact forms. Our Customer Services team will respond to your query promptly to arrange a return. We will issue a full refund to the credit/debit card used for the original purchase of the item(s). There will be no restocking fee. Any free promotional items must also be returned unworn if the accompanying item is to be returned for a refund. A refund cannot be granted on an item that has been agreed for an exchange under special circumstances (e.g. without tags). In this case, another exchange may be available.

 

Return Postage

Goods which are not damaged or faulty and are returned to us in resalable condition must be returned at your expense. We cannot take responsibility for items damaged or lost in the return transit, and therefore we recommend using Fedex for return. It is your responsibility to ensure goods arrive with us.

 

If the item to be returned has a defect or is damaged on arrival, and is being returned for a replacement item, we will cover the return costs by way of an immediate refund to the credit/debit card or PayPal account used for purchase.